Delivery Information

1. Shipping Methods

We offer multiple shipping options to meet your needs:

Standard Shipping: This is our most cost - effective option. It typically takes 7 business days for delivery. Standard shipping is suitable for those who are not in a hurry and want a budget - friendly choice.

Express Shipping: If you need your items urgently, our express shipping service is available. With express shipping, you can expect your order to be delivered within 3 business days. This option is perfect for last - minute purchases or when you have a time - sensitive event.

For international orders, we also provide international standard and express shipping. Delivery times may vary depending on the destination country, customs clearance procedures, and other factors.

2. Shipping Costs

Domestic Shipping Costs:

International Shipping Costs: International shipping costs are calculated based on the weight of the package, the destination country, and the shipping method selected. You can view the exact shipping cost during the checkout process, where all relevant details will be clearly displayed.

3. Order Processing Time

Once we receive your order, it usually takes 1 - 2 business days for us to process it. During this time, we verify your payment, check the availability of the items, and prepare your package for shipping. Please note that processing times may be longer during peak seasons or in case of unforeseen circumstances.

4. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. Simply visit the tracking page on our website and enter the provided tracking number. The tracking information will show you the current location of your package and an estimated delivery time.

5. Delivery Failures

If the delivery attempt fails due to an incorrect address provided by you, we will contact you to resolve the issue. In some cases, there may be additional charges for re - delivery. If the package is returned to us because of a failed delivery, we will refund the cost of the items, minus the original shipping cost.

We strive to ensure that your shopping experience at tenerstyle.com is seamless, including the delivery of your orders. If you have any questions regarding our delivery information, please feel free to contact our customer service team.