Return Policy

1. Eligibility for Returns

Return Window

You can return eligible items within 30 days from the date you received your order. To ensure a seamless return process, it's crucial to initiate the return within this period.

Item Condition

The products must be in their original, unworn, and unwashed state. All tags and the original packaging should remain intact. If an item shows signs of use, is damaged, or has its tags removed, it may not be eligible for return.

2. How to Return

Contact Customer Service

Begin by reaching out to our customer service team. Please provide your order number and details about the items you wish to return.

Return Authorization

Once we receive your request, we will review it and issue a return authorization. This authorization is essential for processing your return, so be sure to keep the details safe.

Prepare the Package

If possible, place the items you're returning back in the original packaging. Include all accessories, tags, and any additional items that came with the product.

3. Return Shipping

Pre - paid Labels (if applicable)

For some eligible returns, we may offer a pre - paid return label. You can print this label and attach it to your return package. Note that if a pre - paid label is provided, the cost may be deducted from your refund amount, unless the return is due to our error.

Customer - Arranged Shipping

If we don't provide a pre - paid label, you are responsible for arranging and paying for the return shipping. We suggest using a trackable shipping method to guarantee the safe return of your items. We are not liable for items lost or damaged during return shipping if you choose an untrackable option.

4. Refund Process

Inspection

When we receive the returned items, our team will inspect them to confirm they meet the return eligibility criteria. This inspection helps us maintain the quality of items available for resale.

Refund Issuance

If the items pass the inspection, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5 - 7 business days for the refund to be reflected in your account, as the actual time may vary based on your financial institution's processing times.

5. Non - Returnable Items

Final Sale Items

Items marked as "final sale" are not eligible for return. These are typically items on clearance or with special discounts. Please check the product description carefully before purchasing to avoid disappointment.

Custom or Personalized Items

Any custom - made or personalized products, such as monogrammed shirts or tailored suits, cannot be returned. Since these items are made specifically for you, they are not eligible for return unless there is a manufacturing defect.

6. Exchanges

If you prefer to exchange an item for a different size, color, or style, follow the return process as described above. Once we process your return, you can place a new order for the item you want to exchange it with. Please note that exchanges are subject to product availability.

If you have any questions regarding our return policy, don't hesitate to contact our customer service team. We're here to help you have a pleasant shopping experience at tenerstyle.com.